LEGAL
Legal Information
Welcome to Rayhan Fashion. The following terms and policies explain how we handle customer information, orders, payments, production, shipping, and other business matters.
Privacy Policy
Rayhan Fashion respects the privacy of our customers, business partners, and website visitors.
We may collect information such as your name, company name, email address, phone number, shipping details, product requirements, and other information necessary to communicate with you and process your business inquiries or orders.
We use this information only for legitimate business purposes, including responding to inquiries, preparing quotations, developing samples, processing orders, arranging production, shipping products, and providing customer support.
We do not sell or knowingly share customer information with unrelated third parties for marketing purposes. Information may be shared with trusted service providers when necessary to complete business, payment, production, or shipping services.
Terms & Conditions
By using this website or placing an order with Rayhan Fashion, you agree to these terms and conditions.
Product Information
Product specifications, including fabric, color, GSM, measurements, size, printing, embroidery, labels, packaging, and other details are based on the customer’s approved requirements.
For custom, OEM, ODM, and private label orders, production will follow the specifications and approvals agreed upon by both parties.
Quotes & Orders
All quotations are subject to confirmation based on product specifications, order quantity, materials, production requirements, and delivery terms.
An order becomes confirmed only after the required details, pricing, payment terms, and production requirements have been mutually agreed upon.
Custom & OEM/ODM Orders
Custom and OEM/ODM products are manufactured according to the customer’s approved specifications, designs, measurements, colors, branding, and other requirements.
Customers are responsible for providing accurate specifications and approving samples or production details when requested.
Payment
Payment terms are agreed upon between Rayhan Fashion and the customer before production begins.
Any required advance payment, balance payment, bank charges, or other agreed costs must be completed according to the agreed payment terms.
Production
Production timelines depend on product type, order quantity, material availability, customization requirements, and other production factors.
We make reasonable efforts to complete orders according to the agreed production schedule.
Quality Assurance
Rayhan Fashion follows quality control procedures throughout the production process, including fabric inspection, measurement checking, workmanship inspection, finishing, packing, and final quality inspection.
Customers may request specific quality requirements before production, subject to prior agreement.
Shipping & Delivery
Shipping and delivery arrangements depend on the agreed trade terms, destination, shipping method, order quantity, and customer requirements.
Any applicable customs duties, import taxes, destination charges, or other local charges are the responsibility of the customer unless otherwise agreed in writing.
Returns, Claims & Refunds
Because many of our products are custom-made, OEM, ODM, private label, or produced according to specific customer requirements, returns may not be accepted unless the products have a confirmed manufacturing defect or do not substantially match the approved specifications.
Any quality claim should be reported within a reasonable period after delivery and should include relevant photographs, videos, order details, and supporting information.
Refunds, replacements, or other solutions will be reviewed on a case-by-case basis according to the agreed order terms.
Intellectual Property
Customers retain ownership of their original trademarks, logos, designs, artwork, and other intellectual property supplied to Rayhan Fashion.
Customers are responsible for ensuring that the designs, trademarks, logos, and other materials they provide do not infringe the rights of any third party.
Rayhan Fashion will use customer-provided branding and designs only for the agreed production and business purposes.
Website Content
The content of this website is provided for general business and informational purposes.
Product images, descriptions, specifications, and other website content may be updated from time to time without prior notice.
Limitation of Liability
Rayhan Fashion will make reasonable efforts to provide accurate information and reliable services. However, we are not responsible for delays or circumstances beyond our reasonable control, including transportation delays, customs clearance, natural events, government restrictions, material shortages, or other unforeseen circumstances.
Contact Information
For questions regarding our legal policies, orders, products, or business services, please contact Rayhan Fashion through the contact information provided on our website.